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Passengers hoping for Tet flyaway without cancellations or delays

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Passengers planning to fly with Jetstar Pacific during Tet could face holiday misery including delays and cancellations.

And with Vietnam Airlines all but booked up there are few options open to travelers.

One passenger, Nguyen Thi Hien, called VietNamNet and complained she had to miss a day’s work due to delays.

Hien said that she booked tickets for flight BL 804 from HCM City to Hanoi at 7.05 pm on January 3, 2010. Following a delay and cancellation she was told to take the BL 794 flight which was to depart at 10.45 am the next morning.

However, at 7.30, just as she was leaving for the airport, she was notified about further delays, and told a flight would be provided at 9.45 pm that evening.

“I asked for the permission to stay off work on the morning of January 4 and I hoped I would go to the office in the afternoon. However, it became obvious that I couldn’t,” Hien said, adding that this is not the first time she has face this problem.

According to the Noi Bai Airport, some 600 passengers suffered flight delays on January 3 and 4. One flight was delayed on January 3 and a further five on January 4.

An official from Jetstar Pacific speaking on January 5 said maintenance work on an A320 aircraft has finished and with a fleet of five aircrafts and an additional chartered aircraft which will arrive in January, Jetstar Pacific hopes to stop flight delays and cancellations.

According to Vo Huy Cuong, senior official of the Civil Aviation Administration of Vietnam (CAAV), the aviation management agency has asked Jetstar Pacific to report back to them on recent problems. Cuong said Jetstar Pacific has had to reduce flight frequency because of technical troubles with aircraft and because others were still in maintenance.

Flying with Vietnam Airlines?

Passengers, dissatisfied with Jetstar Pacific, may struggle to find replacement flights with Vietnam Airlines during the Tet holidays. Passenger numbers during Tet holiday increase by 20 percent.

The Hanoi-HCM City flights after February 5, 2010 now only have business class tickets left, priced at 3.33 million dong, not including tax. Similarly, only business class tickets have been left for flights immediately after Tet

Jetstar Pacific has also run out of economy tickets for Hanoi-HCM City flights, while only Jet Flex tickets are left, priced at 1.545 million dong a ticket from February 4.

To date, it remains unclear if Indochina Airlines will provide flights during Tet holidays. CAAV is still considering granting flight schedules to the air carrier

CAAV three months ago asked air carriers to submit reports about flight plans for the Tet holiday season and measures to ensure aircraft safety. Air carriers will have to submit reports about passenger transport plan for the period from two weeks before Tet until two weeks after Tet

Ha Yen

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